Payment Methods

Payment Policy

We aim to make your shopping experience with Clothsy as smooth, secure, and transparent as possible. Below you’ll find details about our accepted payment methods and how we process transactions.

Accepted Payment Methods

We currently accept the following payment methods for orders placed within the United Kingdom:

  • American Express (AMEX): Accepted for both debit and credit cards. No extra fees.
  • Mastercard: Secure and widely accepted. Instant payment processing.
  • Visa: Fast, secure, and trusted worldwide. No additional charges.

Secure Transactions

All payments on our website are processed securely using SSL (Secure Socket Layer) encryption. We partner with certified payment providers who comply with PCI DSS security standards to keep your information safe.

Payment Processing

Your payment is processed immediately upon order completion. Once your transaction is authorised, you’ll receive an order confirmation and your items will be prepared for shipment according to our Shipping Policy.

Taxes and Fees

All prices listed on our website include VAT where applicable. We do not charge any extra fees for using your preferred payment method.

Need Help?

If you experience any payment issues or have questions, please don’t hesitate to reach out to our customer service team. We're here to assist you.

Email: info@clothsy.co.uk
Phone: +44 7380 974714
Contact Form: Contact Us
Service Hours: Monday to Friday, 09:00 – 17:00 (UK Time)

Company Name: Zatronitech Limited
Company Number: 77673753
Registered Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong

© 2025 Clothsy. All rights reserved.

Frequently Asked Questions | Clothsy

Frequently Asked Questions

How long does delivery take?

Orders are delivered within 4–12 business days. This includes 1–3 days for processing and 3–9 days for shipping. Tracking will be provided once dispatched.

Do you ship outside the UK?

Currently, we ship only within the United Kingdom. For international requests, contact us at info@clothsy.co.uk.

How do I return an item?

You can return your item within 14 days of delivery. Contact us first at info@clothsy.co.uk with your order number and reason for return. We'll provide return instructions.

Which payment methods do you accept?

We accept American Express, Mastercard, and Visa. All payments are securely processed using SSL encryption with no additional fees.

How can I contact customer service?

You can reach us by email at info@clothsy.co.uk or by phone at +44 7380 974714, Monday to Friday from 09:00 to 17:00 (UK Time).

Do I need to pay for return shipping?

If the item is defective or incorrect, we cover return costs. For voluntary returns (e.g. changed mind), the customer is responsible for return shipping.